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Privacy Policy

Last Updated: October 2026

By accessing creageco.com or purchasing services from Creageco (Denton, TX), you agree to the terms outlined below.

1. Messaging & Texting Rules (A2P 10DLC)

When you give us your phone number through our forms, chat widget, or onboarding calls, you agree to receive account alerts, setup updates, and customer support texts from us. Text consent is never a condition of buying anything.

  • Rates & Frequency: Message frequency depends on your account activity. Standard message and data rates may apply.
  • Your Privacy Comes First: We will never share, sell, or rent your phone number or text consent to third parties or affiliates for marketing or promotional reasons. We only share operational data with the trusted telecom and software providers needed to run your systems.
  • Opting Out: Reply STOP to any message to stop receiving texts immediately. Reply HELP for assistance, or email support@creageco.com.

2. Phone Lines & Carrier Reality

We build the automations and connect your phone lines using top-tier telephony providers. However, actual text and call delivery depends entirely on the mobile carriers (like AT&T, Verizon, and T-Mobile). Because of that, we can't guarantee 100% uptime, zero dropped calls, or instant SMS delivery. Carrier vetting for business texting (A2P 10DLC) takes time and depends on the business details you give us—we aren't responsible for carrier delays or rejections.

3. What's Included (And What Isn't)

Your monthly subscription covers standard access to the software, core system uptime, routine maintenance, and fixes to your built-in workflows. It does not include custom coding, brand-new custom software builds, or manual marketing campaigns—any bespoke custom work requires a separate agreement. Our systems are built for normal business use (up to 200 automated recovery interactions or standard voice volume per month). Mass marketing blasts and spam calling are strictly prohibited.

4. Voice & Artificial Intelligence & Automation Disclaimers

Our artificial intelligence voice receptionists and automated text assistants use modern language models. They're smart, but they are autonomous—meaning they can occasionally mishear a caller, experience slight lag, or make a mistake. You are responsible for reviewing your agent's knowledge base, FAQs, and calendar rules. Creageco isn't liable for lost jobs, misquoted prices, or missed appointments resulting from automated artificial intelligence conversations.

5. Billing, Usage & Cancellations

  • Automatic Renewals: Subscriptions bill automatically each month using your card on file until you cancel.
  • Usage Overages: Dedicated phone numbers, voice minutes, artificial intelligence processing time, and text segments are metered. Usage beyond standard plan limits will be billed at regular pass-through rates or deducted from your account wallet.
  • No Refunds on Active Setups: Because we incur immediate costs to register carrier numbers and provision servers, setup fees and subscription payments are non-refundable once your billing cycle begins and setup kicks off.
  • Cancellation: You can cancel anytime with at least 5 business days' notice before your next billing date by emailing support@creageco.com.

Questions or Support?